Retreat to an island oasis…
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Terms & Conditions
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Tender of the deposit by guest constitutes acceptance of the following terms and conditions:
Refunds & Cancellations
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All requests for refunds or cancellations must be sent in writing via email to
reservations@lunabeachresort.com—Request e-mail receipt.
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Once your reservation is confirmed, a $100.00 cancellation fee will be charged,
in addition to the penalty fee noted below.
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Refund Policy
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Request of Refunds Received
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Cancellation Fee/Penalty
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91+ days prior to arrival
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75% of the deposit will be refunded
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60 - 90 days prior to arrival
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50% of the deposit will be refunded
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30 - 59 days prior arrival
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25% of the deposit will be refunded
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Cancellation received less than 30 days prior to arrival or no-shows.
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No Refund
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Travel dates can be changed 90 days prior to arrival with no penalty;
a $100.00 change fee will apply for changes made less than 90 days
prior to the original arrival date. The new reservation arrival date
has to be within 3 months of the original arrival date.
A difference of a low season rate to high
season rate will apply, if you have a high season rate and come during
low season no refunds will apply.
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Under no circumstances will any pets be allowed at Luna Beach Resort.
This is for everyones safety and the pets. If someone does arrive
with a pet, they will be asked to leave and still be required to pay
the reservation in full.
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All guests must adhere to the rules and regulations of the resort -
specifically, Quiet Time after 10:00pm.
Under no circumstances will we allow anyone to violate
Quiet Time and disturb other guests. Anyone that does not adhere to
all the resort rules and regulations will be asked to leave immediately,
without refund. This is for the safety and comfort of all of our guests.
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Booking
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To avoid cancellation and no-shows, a 50% deposit is required to
confirm your reservation. Final payment is due upon check in.
Deposits may be made via credit card or check. A cashier's check or
credit card is required for reservations made less than
30-days prior to arrival. Either credit card, traveler's checks,
or cash is accepted at the resort for the final payment.
No personal or business checks will be accepted.
Note: Once you have checked in, you forfeit
the right to a refund.
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A 50% deposit is required for bookings made through a wholesaler,
travel agent, or dive shop to confirm a reservation and final payment
is required at least 30 days prior to arrival.
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Guests agree not to hold Luna Beach Resort liable for circumstances
beyond our control; such as, weather-related issues, supplier issues,
etc. No refunds or credits will be provided if the guest experiences
travel delays or cancellations due to flight schedule changes or
weather related issues,
or if you arrive with a pet.
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Travelers may want to consider purchasing Travel Insurance—
Please let Luna Beach Resort know if you want additional information.
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Download our Credit Card Application Form (pdf, 70k)
Damage or Loss
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The guest is responsible for any damage or loss to the unit or
unit’s personal property, cause by guest or guest’s invitees.
Guest agrees to pay for any such damage or loss, and authorizes
Luna Beach Resort to charge said loss or damage to guest’s credit card.
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